Contact ClearDrain Staten Island

Get Immediate Help for Sewage Emergencies or Request Information About Our Services

Whether you’re facing a sewage emergency right now or want to learn more about our services, ClearDrain is here to help. Our team is available 24/7 for emergencies, and we respond to all inquiries promptly and professionally.

For immediate sewage emergencies, call our 24/7 hotline now. For general inquiries, use the form below or call during business hours.

Sewage Emergency? Call Now for Immediate Response

St. George sewage emergencies require immediate professional response. Whether you’re dealing with a backup in a historic Victorian home, a restaurant emergency near the ferry terminal, or a waterfront property flood, ClearDrain’s local expertise ensures rapid, effective resolution.

EMERGENCY SEWAGE CLEANUP HOTLINE

Call Now: (716) 4-DRAINS

24/7 Live Answer • No Voicemail • Immediate Dispatch

When to call our emergency line:

Sewage backing up through drains or toilets
Basement flooding with contaminated water
Toilet overflow with sewage
Storm-related sewer backup
Commercial sewage emergency
Any situation requiring immediate professional response

What happens when you call:

Live operator answers immediately (no voicemail)
Brief assessment of your emergency
Immediate technician dispatch with GPS routing
ETA provided based on your location
Safety guidance while you wait
Technician calls en route with updates

General Inquiries & Service Information

(716) 4-DRAINS

Main Office Line

Office Hours:
Monday-Friday: 8:00 AM – 6:00 PM
Saturday-Sunday: 9:00 AM – 5:00 PM

Phone Support:
24/7 emergency line available
General inquiries: Office hours

Bilingual Support:
English & Spanish available

Email Contacts

Emergency Inquiries:
[email protected]
Monitored 24/7

General Questions:
[email protected]
Response within 24 hours

Billing Inquiries:
[email protected]

Insurance Questions:
[email protected]

Our Office

ClearDrain Staten Island
1234 Richmond Avenue
Staten Island, NY 10314

Directions:
Conveniently located in Mid-Island with easy access via:

• Staten Island Expressway
• Hylan Boulevard
• Richmond Avenue

Parking:
Free parking available on-site

Business Hours & Availability

24/7/365 Availability

Emergency Services

✓ Emergency sewage cleanup
✓ Available every day, all hours
✓ Live answer – never voicemail
✓ Open all holidays
✓ Storm response available

Office Hours

Monday – Friday
8:00 AM – 6:00 PM
Estimates, consultations, general inquiries

Saturday
9:00 AM – 5:00 PM
Appointments available

Sunday
9:00 AM – 5:00 PM
Limited appointments

After-Hours

Weeknight Evenings
• Emergency hotline staffed
• Email monitored
• Online chat available

Weekends & Holidays
• Full emergency response
• 24/7 hotline active
• Complete crew availability

Holiday Coverage

We’re open when others aren’t:
✓ Christmas Day
✓ New Year’s Day
✓ Thanksgiving
✓ Easter
✓ Memorial Day, July 4th, Labor Day
✓ All other holidays

Hurricane/Storm Preparedness:
Increased staffing during severe weather forecasts

We Serve All of Staten Island

Complete Borough Coverage:

✓ North Shore Communities
✓ Mid-Island Neighborhoods
✓ East Shore & Coastal Areas
✓ South Shore Districts

All ZIP Codes Served:

10301, 10302, 10303, 10304, 10305, 10306, 10307, 10308, 10309, 10310, 10312, 10314

Response Time by Area:

Mid-Island: 45-60 minutes average
North Shore: 50-70 minutes average
East Shore: 60-80 minutes average
South Shore: 70-90 minutes average

Major Landmarks We Serve Near:

• Staten Island Ferry Terminal
• Staten Island Mall
• Verrazano-Narrows Bridge
• Snug Harbor Cultural Center
• Great Kills Park
• Freshkills Park
• College of Staten Island

Frequently Asked Questions

How quickly will someone answer if I call the emergency line?

Our emergency line is answered live 24/7 by a real person—never voicemail. You’ll speak with someone immediately who will dispatch a technician to your location. Average wait time is under 30 seconds.

What information should I have ready when I call?

For the fastest response, have your property address, description of the sewage issue (where it’s backing up, how much water, etc.), and whether anyone has health conditions that require extra urgency. Don’t worry if you’re stressed—our operators will guide you through what we need to know.

Do you charge for estimates?

No, we provide free, no-obligation estimates for all sewage cleanup services. We’ll assess your situation, explain what needs to be done, and provide transparent pricing before any work begins.

Can I text you in an emergency?

Yes, texting (718) 555-3724 can sometimes be faster than calling. Include your address and “EMERGENCY” in your text, and we’ll call you immediately to dispatch help while getting additional details.

Do you offer appointments or only emergency response?

We offer both! While we’re always available for emergencies, we also schedule appointments during business hours for estimates, consultations, follow-up inspections, and preventive assessments. Call or use our contact form to schedule.

What if I need to reach you outside business hours for a non-emergency?

Our emergency line is available 24/7. If your situation isn’t urgent, you can leave a message and we’ll return your call first thing during business hours, or you can use our contact form which we check regularly.

Do you have Spanish-speaking staff?

Yes, we have bilingual staff available for both emergency response and general inquiries. When you call, simply request Spanish language service and we’ll connect you with a Spanish-speaking team member.

How do I get directions to your office?

Our Mid-Island location is easily accessible from major Staten Island roads. When you contact us, we can provide specific directions based on where you’re coming from. GPS coordinates and detailed directions are also available on our website.

Don’t wait if you’re experiencing a sewage emergency. Every minute counts when protecting your property and health. Our team is standing by 24/7 to provide immediate professional help.

For non-emergencies, we’re here to answer questions, provide free estimates, and offer expert guidance on sewage cleanup, prevention, and restoration.